Frequently Asked Questions
Everything you need to know about shopping with BB Branded.
How long does shipping take and what are the costs?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-2 business days. Shipping costs are calculated at checkout based on your location and order weight.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you can return or exchange unworn items with original tags attached within 30 days of delivery. Please note that certain limited-release footwear may be final sale.
Are the sneakers and apparel sold on BB Branded authentic?
Absolutely. BB Branded is an authorized retailer for every brand we carry. We guarantee 100% authenticity on all products, including premium footwear, streetwear, and accessories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through select financing partners at checkout.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
Do you offer international shipping?
Yes, BB Branded ships to select countries worldwide. International shipping rates and delivery times vary by destination and will be displayed during the checkout process.